Online Catalogue  
 
 

General Information



About Us
E-Beads & Crafts is a small, fun & friendly family business formed out of enjoyment of jewellery making, cake decorating and other crafts. We aim to deliver high quality customer service and an efficient delivery service, with a range of options. We are aimed at those who are planning weddings, proms or parties, or for those that just like to give things a go such as flower arranging and jewellery making. but who don't necessarily want to have to buy bulk amounts from wholesalers...therefore we try to offer a range of products but in low to medium volume amounts.

We also like to cater for those trying to save money by doing as much of their wedding and party preparations themselves. Again we offer a range of items, most available individually, however if you are planning a wedding and want to discuss ordering in bulk (for example, ribbons or materials, cards, favour boxes or bags), then please give us a ring or email us to discuss, as we can usually arrange good discounts on bulk orders.

The following blurb is the basic legal requirement with respect to our business. However, we always look to exceed your expections and go beyond the legal minimums where we can to ensure you are happy with our service.

We always welcome customer feedback (whether positive or negative) and welcome your ideas for any changes or improvements to our website. We would also love to hear from you if you have any suggestions of new or useful products that you would like to see added to our site. Please feel free to Email Us using this link or via the details on our contacts page, and also bookmark us or link to us if you like.

By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern E-Beads & Crafts' relationship with you in relation to this website.

The term E-Beads & Crafts or "us" or "we" or "our" refers to the owner of the website. The term "you" refers to the user or viewer of our website.


Ordering and Payment
Ordering is simple, easy and secure.

Browse the website and when you find something you like add the item to your basket. You can always view your basket, remove items, or change the quantities at the checkout before your order is processed.

When you have finished making your selections click on 'Checkout', and you will be asked for the details necessary to complete the order. There is no minimum order, but we may give discounts for larger orders. Please contact us directly to discuss discounts available on large orders.

Credit and Debit Cards
We accept most major credit card and debit cards - Visa, Mastercard, Maestro, Delta and Electron cards, as well as American Express. Enter the card details during the checkout process, and the payment will be authorized and charged through our secure payment processing gateway (Nochex). Please note that your card statement will show the payment as "Nochex" and not E-Beads and Crafts.

Paypal
If you have a Paypal account, you can choose this as a payment option during checkout. Payment will either be taken from your Paypal balance or back-up bank account via the Paypal secure payment gateway. You don't have to have a Paypal account yourself - you can checkout on their system as a guest and pay by card.

Personal Cheques
If you wish to pay by cheque, place your order online, and select 'Cheque' under the Payment Method. Submit your order to us and then send off payment to the address below. Your items will be despatched once the cheque has cleared.

Cheques should be made payable to E Beads & Crafts, and sent to:
E-Beads & Crafts, 24a Northfield Road, Thatcham, Berkshire, RG18 3ES, United Kingdom.
Please do not send cheques whilst online ordering is suspended.

In case we are unable to ship the entire order and to avoid the necessity for credit notes or refunds, we suggest that you write across the bottom of the cheque 'Not to exceed £...(the total cost of your goods + shipping)' leaving the rest of the cheque unfilled.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Any products on the same order that we have not confirmed in an invoice have been dispatched, do not form part of that contract.

Please note that in all cases payment is taken at the point of shipping, this is to ensure that we charge for what was shipped including any amendments.


Security
We guarantee that every online purchase you make from our store is secure. All transactions take place over a secure server (via a 128-bit secure sockets layer or 'SSL') provided by the payment service provider Nochex or Paypal. Secure server software encrypts all your personal information, including name, address and credit card details before it leaves your computer. Our site uses the strongest commercially available level of encryption during processing and a yellow padlock appears in the bottom right hand corner of your browser as you enter the Checkout section of our site to show it is encrypted. All payments are processed by Nochex and E-Beads & Crafts never has access to your credit card information.

Please note that we will never contact you via E-mail or telephone asking you to confirm your credit or debit card details.These are handled solely by Nochex and we do not have access to this information. Any E-mails asking you to confirm your card or bank details should be treated as suspicious.


Prices
Charges for postage and packing are always quoted separately but included in the overall cost you pay. E-Beads & Crafts reserves the right to change, without notice, any pricing in the case of error or in the case of a manufacturers increase in cost of materials. Our prices are constantly being reviewed but this should not affect your order. The price you will pay for an item will be as shown for that item at the time your order was placed.

Despite our best efforts, a small number of the products in our catalogue may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

For Business Customers
If you are ordering for business use, please note that we are not currently VAT registered and therefore cannot provide a VAT receipt. If this situation changes, we will give a minimum of 30 days' notice on this web page.


Shipping Prices
UK
All Orders
- Second Class £2.95
- First Class £3.45
- Recorded (1st) £4.55


EU orders - £6 flat fee for all orders. Via EU Airmail (Depending on weight).

Non EU orders (Australia, Canada, New Zealand & USA only). £8 flat fee for all orders.

For all other countries please contact us as you will not be able to order online, but we may still be able to ship to you and send you an invoice for direct payment.

IMPORTANT, PLEASE NOTE: Due to insurance restrictions for orders outside the EU, you must be willing to waive your product liability rights, otherwise we are unable to process your order. Please do not place an order unless you are happy with these restrictions.

Any import or VAT duty charges are the responsibility of the customer receiving the goods.


International Orders
We ship to all EU countries plus Australia, Canada, New Zealand & USA.

IMPORTANT, PLEASE NOTE: Due to insurance restrictions for orders outside the EU, you must be willing to waive your product liability rights, otherwise we are unable to process your order. Please do not place an order unless you are happy with these restrictions.

Any import or VAT duty charges are the responsibility of the customer receiving the goods.

For any other countries not mentioned above, please contact us directly for a quote for shipping etc. but you will not be able to complete your order online.



Stock Availability
We endeavour to keep all items displayed on the website in stock. Some products are invisible when they are not in stock although other products may be displayed with 'temporarily unavailable' text recorded below. Please note that the approx. quantities available listed on the website are for guidance only, and should not be taken as a guarantee of availability. Stock levels are checked when you add an item to your shopping basket and also when you checkout. In this way we hope to avoid any stock shortages, however this can sometimes occur because of damage or short deliveries.

We cannot guarantee that all items are immediately available, and orders for quantities larger than we usually keep in store, may be subject to a delay while we order in the stock from our suppliers. In the event your item is not in stock, we aim to email you to inform you of the situation. We will provide an approximate back order date (which will normally be 10-14 days, but subject to our suppliers' stock positions), offer you an alternative product, give you the option to cancel your order for the single item or entire order if you would rather not wait.


Product Variations and Weights
We endeavour to make the photographs and descriptions listed on the site as true to life as possible. However, it is not always possible to truly reflect the actual colour or texture of some products due to the nature of different internet browsers and monitor settings. Because of the type of products we offer, there can be minor variations in colour and style between batches. Also for handmade goods, or those constructed of natural materials, some small variations in size and/or colour should be expected. This does not affect your statutory rights.

Beads may discolour over time we cannot guarantee they will remain colourfast indefinitely. This is unavoidable, but we are happy to give a refund if you are unhappy with the colouring as we want to make sure that all customers will be delighted with their items.

All weights and quantities are estimated approximations only. Batches may vary very slightly in weight and content.

We reserve the right to alter our online catalogue descriptions at any time.


Returns Policy
We hope you will be delighted with your purchase from E-Beads & Crafts and we have a 100% commitment to customer satisfaction. We therefore operate a no quibbles guarantee which means that if for any reason you are unhappy with your purchase, you can simply return it to us within SEVEN DAYS from the date of invoice in the condition that it was despatched to you. Items can be exchanged for goods of the same value or for a full refund for the cost of the product, however please note the specific details below.

Please contact us prior to returning any goods so that we know they are on their way.

Damaged or Faulty Goods
Damaged, faulty, incomplete or incorrect orders must be communicated to us within three days; no responsibility can be accepted after this period. We will happily accept the return of any faulty goods and will provide a full exchange or refund for these items plus the postage costs incurred when returned within 7 days from the date of invoice. However, no replacement or refund will be given until we have received the item back from you.
Some very small proportion of breakages must be expected. We package all our good securely, but have no control over possible improper handling by Royal Mail or other delivery agencies. If it is felt that goods were seriously damaged in transit, then compensation may be claimed against the handler.

Non-Faulty Goods
If for any other reason you are not completely satisfied with your order you can return any item within 7 days from the date of the invoice and receive a full refund or exchange, but please note postage costs in this case will not be refunded.

Replacement goods - If an exchange or replacement is requested, any items returned in a satisfactory condition will be credited but the replaced goods will be considered a new order. Sorry but we do have to charge postage again to ship out the replacement items to you.

Packaging
Goods must be returned in their original packaging and should be unused and unopened.
If any sealed packets have been opened or damaged then we will class these as no longer being in their original condition and the products will therefore not qualify for a refund. We do not accept returns of beads that have been taken off their temporary string.

Shipping
We cannot be held responsible for loss or damage to goods whilst they are being returned. Please ensure that returned goods are appropriately and securely packaged. We recommend recorded delivery or Royal Mail special delivery, or obtaining a free certificate of posting from the post office as proof of posting. Any returned items received after the 7 days will not be refunded.

In addition to informing us that the goods are being returned we ask you to please pop a note in with the returned goods quoting the original invoice number and a short explanation of what you require e.g. refund or exchange.

Refunds
Where applicable, refunds will be made to the card that was used in the original purchase, or a cheque made payable to the cardholder if the card is no longer valid. In the case of payment by cheque a cheque will be issued payable to the original customer.
If a partial order is returned, products returned that formed part of a multiple that qualified for a discount will be refunded as if the reduced quantity had been ordered. E.g. 10 items ordered with 5% discount and 9 items subsequently returned - the refund will be the 10 pack cost less the full single item cost.

Where non-faulty goods are returned, refunds will be given less the appropriate postage charge.

Non-returnable items
Please note that earrings, ear studs, ear fittings and piercings for the body are exempt from cancellation under the distance selling regulations as they are items that cannot be used by anyone else for hygiene reasons, and therefore cannot be returned to us if you change your mind or don't like them.

Please be aware replacements or refunds over and above our statutory obligations are at our own discretion. We reserve the right to charge a handling fee on discretionary returns.

This returns policy does not affect your statutory rights.


Copyright Information
This site and the images on it are copyright to E-Beads & Crafts and our suppliers and licence holders. All rights are reserved. Any links to this site from other websites or documents should be requested in writing and may not be created without written consent.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

· You may download extracts to a local hard disk or print them off for your personal or non-commercial use only
· If you acknowledge the website as the source of the material, you may copy the content to individual third parties for their personal use only

You may not, without our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Trademarks
Any trademarks appearing or reproduced on this website are trademarks of their respective owners and are acknowledged on the website.


Service and Conditions of Use
As part of our service (website), we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined on this page.
The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· This website may also include links to other websites. These are provided for your convenience only and we do not take responsibility for the content of any linked websites and do not signify that we endorse them.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

· Reproduction of material on this website (which includes items such as logos, layout, designs etc.) is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· Please read fully the terms and conditions and FAQs before making your order.

· All goods remain the property of E-Beads & Crafts until paid for in full.

· By using the service, you agree that you will not attempt to undermine the integrity of this website.

· Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.


Limitation of Liability and Warranty
You agree that use of the service is entirely at your own risk. Services are provided 'as is,' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation:

· any warranties concerning the availability, accuracy or content of information, products or services; and

· any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You specifically acknowledge the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with the customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. You hereby acknowledge that the provisions of this section shall apply to all content on the service.


Privacy
This is the website of E Beads & Crafts
Northfield Road, Thatcham, Berkshire, RG18 3ES

We can be reached via e-mail or you can reach us by telephone at 01635 866154

It is necessary for us to ask you for some personal information in order for us to process your purchases. However, we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and any information that you supply to E Beads & Crafts will be treated by us as confidential.

We have adopted the following privacy policy as part of our commitment to protect any personal information which you may provide to us through this website or by other means. Please note that this privacy policy does not apply to other websites which may be linked through this website. Personal information that you choose to provide to other websites will be subject to the privacy policies of those websites. For added security, your personal data is always held and transmitted on a secure server and will not supply lists of addresses or any other information to a third party unless you have given your permission, except for the following purposes:

1. In order to process and clear payments with credit card companies etc. and to contact you if there is any query with your order.
2. To assess, operate and improve this website and the services provided through it;
3. To keep you informed about E Beads & Crafts, its services or products and about this website;
4. If we are required to disclose such personal information by any applicable law, regulation or legal process;
5. We use cookies to store visitors' preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, if you have cookies disabled, you may find that you can only add one item to your basket that subsequently disappears when you go to another section.
6. When you visit E Beads and Crafts or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
7. If you have any questions or wish to have any personal information edited or deleted, please e-mail or write to us.
8. If you do not want to receive e-mails from us in the future, please let us know by sending us an e-mail.


Other
The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.
If using dyed products for clothing or items to be worn next to the skin, we recommend you test these products for suitability first for colour-fastness. We cannot be held responsible for SURFACE DYED beads or other dyed products and in the event of any claim, liability shall in no circumstances exceed the invoice price of goods.

EU Nickel Directives - All findings featured on this website fully comply with the E.U. Nickel Directives

All products, unless stated otherwise, are made from artificial materials. Any references to flowers, leaves etc. relate to man-made products.

All references to gold, silver, pearl, crystal etc., unless clearly stated otherwise, relate to colour and not the actual material of which products are made.

The items in this catalogue are not sold as toys. They are intended for craft and decorative purposes only. Please keep small items and beads out of the reach of small children as they may cause a choking hazard.


Environmental Policy
We recycle everything that we can. You may well find your order packed in a box that originally came from one of our suppliers. We would encourage you to also recycle your boxes if possible so that one day they might be made into new boxes that we can use.

Where possible, we purchase 100% recyclable boxes. Many of the boxes we use are made from 100% recycled material too. Our smaller orders are packaged in Bubble Mailers made from as much recycled material as possible.

We shred unwanted junk mail and other waste paper for packaging and also re-use plastic bags or expanded chips that goods were shipped with. This helps to keep our packing costs down as well as being good for the environment.


Copyright 2010 © E-Beads and Crafts